Refund policy

At Zenayvique, we take great pride in providing high-quality care products designed to support your beauty and wellness journey. Your satisfaction is important to us. If for any reason you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The product must be unused, unopened, and in the same condition that you received it.

  • The return must be initiated within 14 days of the delivery date.

  • You must provide proof of purchase (receipt or order confirmation).

Please note: Due to hygiene and safety reasons, certain products (especially skincare or body care items) cannot be returned once opened or used.

2. Non-Refundable Items

We do not offer refunds on:

  • Opened or used products.

  • Gift cards.

  • Discounted or clearance items (final sale).

  • Products returned after 14 days of delivery.

3. Return Process

To initiate a return, please contact us at Lafhal.ayoub104@gmail.com with your order number and reason for return.

Once your return is approved:

  • We will provide instructions on how and where to send the item.

  • You will be responsible for paying the return shipping costs.

  • We recommend using a trackable shipping method.

4. Refunds

After receiving and inspecting your returned item, we will notify you about the status of your refund.

  • If approved, your refund will be processed back to your original payment method within 5–10 business days.

  • Shipping charges are non-refundable.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of receiving your order. Include photos and a brief description of the issue. We will offer a replacement or full refund depending on the situation.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Double-check your bank account or credit card.

  • Contact your bank or card provider (it may take some time before your refund is officially posted).

  • If you’ve done all of this and still haven’t received your refund, please contact us at Lafhal.ayoub104@gmail.com.

If you have any questions regarding our Refund Policy or your digital download, feel free to contact us via email. Your trust in Zenayvique means everything to us.

Zenayvique Team
📧 Lafhal.ayoub104@gmail.com
🌐 https://zenayvique.com

7. Digital Products (eBooks)

Digital products, including eBooks, are non-refundable once the purchase has been completed and the download link has been provided.

Due to the nature of digital content, we cannot accept returns or issue refunds for digital products that have already been delivered or downloaded.

If you experience any technical issue accessing your eBook or receive an incorrect file, please contact us at:

📧 Lafhal.ayoub104@gmail.com

We will be happy to assist you and ensure you receive the correct digital product.